Refunds and Exchanges
REFUNDS AND EXCHANGES
Requests for refunds or exchanges must be made within 30 days of the purchase date. Port of Sound Records will not refund after such date for any reason whatsoever.
In cases of exchanges for defects in the original product, we will send the replacement item(s) once we have received the original returned item. There will not be a shipping charge for this exchange. All items must be in original condition and show no signs of use, and must be returned in original vendor packaging. You may be asked to provide pictures prior to sending back the product.
For international returns, any customs or import duties, brokerage fees, taxes and all other charges paid on return shipments are the solely your responsibility. In the event you refuse your package, only the purchase price will be refunded. All costs, duties, fees, or taxes are your responsibility and will not be refunded to you.
In the United States, if the recipient refuses delivery of an item purchased at Portofsoundrecords.com, all charges shall be your responsibility. In the event that purchases are not delivered to you due to an error on Port of Sound Record’s part, Port of Sound Records will completely refund you or resend the item without additional charge if still available, whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you enter into your account details. You are responsible for entering your correct address. If you enter the incorrect address and do not notify us before the order is shipped, Port of Sound Records cannot refund your purchase. If we send you items that you did not order, we will refund you for cost of the outgoing postage and packing on those individual items, once you send them back to us.
If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no one to receive it, Port of Sound Records will refund you for the cost of the items only, but not for the postage and packing charges. Provided the items are still available, Port of Sound Records can re-send the items at your request one time only and you will be responsible for all shipping fees.
In rare cases Port of Sound Records may offer the option to return an item which is not defective you willl be responsible for the shipping costs for returning the item to Port of Sound Records. Credits or refunds will be issued to you for the original purchase price after the item(s) is received and processed by Port of Sound Records.
Prior to shipping, we take the utmost care to ensure that the product that you are receiving is in pristine condition. Port of Sound Records is not liable for any cosmetic damage that may occur to the record while in transit (torn shrink wrap, bent corners, ruined box, etc). If you would still like to return the product for a refund then you must pay for the return shipping costs and a 10% restocking fee.