Refunds and Exchanges
Refunds and Exchanges
Requests for refunds or exchanges must be made within 30 days of the purchase date. Port of Sound Records will not refund after such date for any reason whatsoever.
In rare cases of exchanges for Manufactures defects ( This does not include damage incurred during shipping process or slight flaws of jacket/seam splits etc) in the original product, we will inspect the item once it's returned and then issue a refund. There will not be a shipping charge for this once more this would pertain to only factory damage I.e misprint/mislabel, label stuck on grooves, wrong speed, wrong artwork etc. All items must be in original condition and show no signs of use, and must be returned in original vendor packaging. You may be asked to provide pictures prior to sending back the product.
For international returns, any customs or import duties, brokerage fees, taxes and all other charges paid on return shipments are the solely your responsibility. In the event you refuse your package, only the purchase price will be refunded. All costs, duties, fees, or taxes are your responsibility and will not be refunded to you.
Items purchased for "In Store Pick Up" are held to same refund policy. Items not picked up 30 days after fulfillment date are not eligible for refund or cancelation. You may purchase shipping label for items if needed. In rare cases Port of sound may offer a refund for item after 30 days of holding this would be for 50% of the price. Ex: 35.99 cost would get a 17.99 refund. This is at sole discretion of Port of sound, a case by case review is needed. Please email Portofsoundrecords@gmail.com for more info.
In the United States, if the recipient refuses delivery of an item purchased at Portofsoundrecords.com, all charges shall be your responsibility. In the event that purchases are not delivered to you due to an error on Port of Sound Record’s part, Port of Sound Records will completely refund you whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you enter into your account details. You are responsible for entering your correct address. If you enter the incorrect address and do not notify us before the order is shipped, Port of Sound Records cannot refund your purchase. If we send you items that you did not order, we will refund you for cost of the outgoing postage and packing on those individual items, once you send them back to us.
If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no one to receive it, Port of Sound Records will refund you for the cost of the items only, but not for the postage and packing charges. Provided the items are still available, Port of Sound Records can re-send the items at your request one time only and you will be responsible for all shipping fees.
In rare cases Port of Sound Records may offer the option to return an item which is not defective you will be responsible for the shipping costs for returning the item to Port of Sound Records. Credits or refunds will be issued to you for the original purchase - 15% service fee, after the item(s) is received and processed by Port of Sound Records. If however an item being returned was unsealed and is not proven to be damaged. We will not issue a refund, You may purchase a shipping label for 5.50 to have your item resent to you.
Prior to shipping, we take the utmost care to ensure that the product that you are receiving is in pristine condition. Port of Sound Records is not liable for any cosmetic damage that may occur to the record while in transit (torn shrink wrap, bent corners, ruined box, etc). If you would still like to return the product for a refund then you must pay for the return shipping costs and a 15% restocking fee.